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RETURNS & REPLACEMENTS

At Diem day2day, every product is carefully packed and checked before dispatch. Since many of our products are handmade, limited edition, or personalized, we do not accept returns or exchanges based on personal preference, change of mind, or dislike of the product.

We only offer replacements or refunds in the following cases:

  • Damaged product received

  • Wrong item delivered

  • Missing item(s) from the order

  • Manufacturing defect

  • Major printing/customization error caused from our side

Requests must be raised within SEVEN (7) days of receiving the order.

Eligibility Conditions

To be eligible for a replacement or refund:

  • The item must be unused and in its original packaging.

  • Proof of purchase/order confirmation must be provided.

  • A clear unboxing video recorded from the moment the sealed package is opened is mandatory for any damage, missing item, or wrong product claim.

Please note:

  • Minor color variations due to photography lighting or screen settings will not be considered a defect.

  • Sale or discounted products are not eligible for refund/replacement unless received damaged or incorrect.

  • Personalized/customized products cannot be returned, replaced, or refunded unless the error occurred from our side.

Replacement Process

Once your request is verified and approved by our team, we will arrange a replacement for the product as soon as possible.

If return pickup service is available for your location, Diem day2day will arrange the pickup. In cases where pickup service is unavailable, customers may be requested to self-ship the product, and reasonable shipping charges will be reimbursed after reviewing the courier receipt.

Refund Process

Refunds will only be provided in cases where:

  • Replacement is not possible,

  • The product is out of stock, or

  • The issue cannot be resolved through replacement.

Approved refunds will be processed to the original payment method. Please note that banks and payment gateways may take additional time to reflect the amount in your account.

Contact Us

For any refund or replacement request, please contact us with your Order ID and issue details at:
Phone: 8595868024

Email: diemday2day@gmail.com
Instagram: @diemday2day

Shipping Address for Returns/Replacements

Diem day2day
F-28, Patel Nagar III
Ghaziabad, Uttar Pradesh - 201001
India

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